Thursday, 25 April 2024
Retail Finance
Best Retail Banks
Best Retail Banks in Africa
Best Retail Banks in MEA Best Digital Banks and FIs Best Digital User Growth
2018
The ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking. It is based on The Asian Banker’s market leading balanced scorecard methodology, which assesses financial institutions across ten categories. For a full explanation of each of the evaluation criteria please click here. The criteria were refreshed in 2018 and will be updated from now on.
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| Bank | Country | Financial Performance | Corporate Strategy & Leadership | Digital Journey | Brand | Sales Capabilities | Customer Experience | Process and Technology | Risk | People & Organisation | Achievements in the Year under Review | Total Scores |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Barclays | South Africa | 3.1 | 1.7 | 2.1 | 1.2 | 2 | 1.8 | 1.9 | 1.8 | 2.8 | 0.5 | 18.9 |
| Nedbank | South Africa | 3.1 | 1.9 | 2.4 | 1.3 | 0.9 | 1.5 | 1.3 | 2.4 | 3 | 0.8 | 18.6 |
| FBN | Nigeria | 2.8 | 1.4 | 1.8 | 1.3 | 0.9 | 2.5 | 2.3 | 1.7 | 2.8 | 0.7 | 18.1 |
| GT Bank | Nigeria | 3.4 | 1.5 | 1.8 | 1.5 | 0.9 | 2.6 | 1.5 | 2.0 | 2.2 | 0.7 | 18.0 |
| Access Bank | Nigeria | 2.0 | 1.4 | 1.5 | 2.4 | 0.9 | 2.3 | 1.9 | 2.2 | 2.6 | 0.5 | 17.6 |
| NBE | Egypt | 3.0 | 1.5 | 1.5 | 1.9 | 1.6 | 1.7 | 1.5 | 2.2 | 2.2 | 0.5 | 17.6 |
| Capitec Bank | South Africa | 4.4 | 1.4 | 1.4 | 2.2 | 0.8 | 1.5 | 1.2 | 1.2 | 2.5 | 0.5 | 17.0 |
| FNB | South Africa | 3.5 | 1.3 | 1.4 | 1.0 | 0.8 | 1.2 | 1.2 | 2.6 | 3.0 | 0.7 | 16.5 |
| Standard Bank | South Africa | 3.0 | 1.4 | 1.7 | 1.2 | 1.0 | 1.7 | 1.2 | 2.1 | 2.8 | 0.5 | 16.4 |
| Zenith Bank | Nigeria | 2.4 | 1.4 | 1.2 | 1.8 | 0.6 | 2.0 | 1.7 | 1.7 | 2.5 | 0.7 | 16.0 |
| Diamond Bank | Nigeria | 2.1 | 1.4 | 1.2 | 1.7 | 0.6 | 1.8 | 1.9 | 1.7 | 2.5 | 0.5 | 15.4 |
| GT Bank | Ghana | 1.7 | 1.4 | 1.5 | 1.3 | 0.8 | 1.8 | 1.7 | 1.7 | 2.5 | 0.5 | 14.9 |
| Heritage | Nigeria | 1.8 | 1.1 | 1.2 | 0.9 | 0.6 | 2.0 | 1.7 | 1.7 | 2.7 | 0.5 | 14.2 |
| Ecobank | Nigeria | 0.8 | 1.3 | 1.5 | 1.0 | 0.9 | 2.2 | 2.2 | 1.2 | 2.5 | 0.7 | 14.1 |