Customers make decisions on primary banking relationship based on assumed needs for multiple network point convenience, even though…
Our researches and analysis on Research Note
Africa’s payments services architecture is rapidly evolving in response to changing technology and customer expectation. While non-banks…
Between 2019 to 2022, banks will launch full digital banking blueprints, making more structural changes at the back office to tap fully…
Indonesia is seeing exponential growth in mobile payments spurred by a robust fintech landscape, though usage remains uneven and limited
Banks launch end-to-end digital onboarding for comprehensive account opening
Several key themes emerged amidst the many discussions by global leaders in payments, including QR code, blockchain, credit card schemes,…
While the growth of Alibaba and Alipay as well as Tencent and WeChat pay in China is well known, there have been questions about whether…
Given that remittances are so lucrative in so many markets in Asia, and that new competitors are offering faster and cheaper services,…
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
