Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive…
Our researches and analysis on Research Note
While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems struggle to leverage and scale it…
The banking industry in Asia Pacific will continue to be stable, but will face persistent dark clouds and headwinds. Slower growth, trade disruptions,…
As real-time processing becomes the norm in domestic payments, how long would it take for cross-border payments to catch up?
Global and regional cash management banks across Asia-Pacific are making substantial investments in digital initiatives to enhance the overall transaction…
Electronic channels and bank agnostic platforms are transforming traditional trade finance functions across Asia Pacific
Digital disruption is rapidly changing the competitive and operating landscape and driving institutions and regulators to adopt opening banking strategies…
Despite concerns over the unbridled speculation that has inflated the value of cryptocurrencies and initial coin offerings, many governments have embarked…
The Asia Pacific banking sector will benefit from the improving global and regional economic conditions in 2018. Overall, better asset quality is expected,…