The ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking. It is based on The Asian Banker’s market leading balanced scorecard methodology, which assesses financial institutions across ten categories. For a full explanation of each of the evaluation criteria please click here. The criteria were refreshed in 2018 and will be updated from now on.
| Rank |
Bank |
Country |
Strategy |
Value of Franchise |
Financial Performance |
Sustainability |
Sales Capability |
Risk Management |
Process and Tech |
Channels |
People Skills |
Ethical Banking |
Total Scores |
| 1 | Shinhan Bank | Korea | 1.3 | 1.9 | 2.4 | 3.9 | 3.8 | 6.3 | 4.4 | 3.7 | 1.3 | 0.6 | 29.7 |
| 1 | Westpac | Australia | 1.3 | 1.9 | 2.7 | 3.8 | 3.5 | 4.2 | 4.7 | 3.9 | 1.3 | 0.7 | 28.0 |
| 1 | CBA | Australia | 0.8 | 1.9 | 2.5 | 3.7 | 3.5 | 4.9 | 4.9 | 3.8 | 1.2 | 0.7 | 27.8 |
| 1 | DBS | Singapore | 1.3 | 2.4 | 2.2 | 3.2 | 3.2 | 6.3 | 3.6 | 3.9 | 0.8 | 0.4 | 27.4 |
| 1 | OCBC | Singapore | 1.3 | 1.8 | 1.8 | 3.6 | 3.4 | 5.9 | 3.9 | 3.8 | 0.3 | 0.4 | 26.3 |
| 1 | UOB | Singapore | 1.3 | 1.7 | 1.9 | 3.5 | 3.6 | 5.2 | 3.3 | 3.4 | 1.3 | 0.6 | 25.9 |
| 1 | CMB | China | 1.1 | 1.8 | 3.5 | 3.1 | 3.1 | 4.8 | 3.9 | 2.2 | 1.3 | 0.9 | 25.7 |
| 1 | StandChart | Hong Kong | 1.1 | 1.3 | 1.4 | 3.5 | 2.6 | 6.6 | 3.0 | 2.9 | 1.8 | 0.9 | 25.2 |
| 1 | ANZ | Australia | 0.8 | 1.4 | 2.4 | 3.3 | 2.9 | 4.2 | 4.7 | 3.5 | 1.2 | 0.7 | 24.9 |
| 1 | CIMB | Malaysia | 1.3 | 1.5 | 1.2 | 3.6 | 3.0 | 5.6 | 3.9 | 2.9 | 1.3 | 0.4 | 24.8 |
| 1 | ICICI Bank | India | 1.1 | 2.0 | 3.1 | 5.3 | 2.4 | 3.1 | 4.1 | 1.9 | 1.2 | 0.4 | 24.6 |
| 1 | Kookmin Bank | Korea | 0.9 | 2.0 | 2.4 | 3.8 | 3.0 | 5.9 | 3.4 | 2.1 | 1.3 | 0.6 | 24.5 |
| 1 | Kasikorn Bank | Thailand | 1.3 | 2.0 | 2.3 | 4.1 | 2.8 | 3.1 | 4.1 | 2.6 | 1.8 | 0.4 | 24.5 |
| 1 | HDFC Bank | India | 1.0 | 1.9 | 3.1 | 5.0 | 2.8 | 3.8 | 3.4 | 1.8 | 1.2 | 0.4 | 24.5 |
| 1 | Public Bank | Malaysia | 1.0 | 1.5 | 1.8 | 4.3 | 3.1 | 4.9 | 3.9 | 2.1 | 1.2 | 0.4 | 24.2 |
| 1 | Bank of East As | Hong Kong | 1.3 | 1.1 | 1.4 | 3.5 | 2.0 | 6.5 | 3.0 | 2.9 | 1.8 | 0.7 | 24.2 |
| 1 | CTBC | Taiwan | 1.1 | 1.4 | 1.1 | 3.4 | 2.3 | 4.9 | 3.8 | 3.5 | 1.7 | 0.7 | 23.9 |
| 1 | MUFG | Japan | 0.8 | 2.3 | 1.6 | 2.5 | 3.1 | 3.7 | 3.6 | 3.0 | 1.5 | 0.8 | 23.9 |
| 1 | Hana Bank | Korea | 0.9 | 1.6 | 2.3 | 3.1 | 3.5 | 5.9 | 2.5 | 2.8 | 1.4 | 0.6 | 23.8 |
| 1 | BIBD | Brunei | 1.0 | 1.8 | 2.2 | 4.0 | 4.3 | 2.6 | 1.7 | 2.9 | 2.5 | 0.7 | 23.7 |
| 1 | NAB | Australia | 0.6 | 1.5 | 2.2 | 3.0 | 2.9 | 3.8 | 4.5 | 3.4 | 1.0 | 0.7 | 23.6 |
| 1 | HSBC | Hong Kong | 0.6 | 1.6 | 1.1 | 3.9 | 2.5 | 6.6 | 2.8 | 2.8 | 0.9 | 0.7 | 23.6 |
| 1 | CCB | China | 1.1 | 1.9 | 3.5 | 3.3 | 2.4 | 4.2 | 3.1 | 2.0 | 1.3 | 0.7 | 23.5 |
| 1 | BCA | Indonesia | 1.0 | 2.1 | 2.5 | 3.5 | 2.4 | 4.4 | 2.0 | 3.4 | 1.5 | 0.6 | 23.5 |
| 1 | SMFG | Japan | 1.0 | 2.1 | 2.2 | 2.4 | 3.1 | 3.5 | 3.3 | 2.8 | 1.3 | 0.6 | 23.4 |
| 1 | SCB | Thailand | 0.8 | 2.0 | 2.2 | 3.8 | 2.6 | 3.4 | 4.1 | 2.2 | 1.7 | 0.4 | 23.2 |
| 1 | ICBC | China | 1.2 | 1.7 | 3.5 | 2.7 | 2.2 | 3.8 | 3.5 | 2.4 | 1.3 | 0.7 | 23.1 |
| 1 | Krungsri | Thailand | 0.8 | 2.3 | 1.6 | 3.5 | 2.5 | 3.6 | 3.9 | 2.4 | 1.7 | 0.4 | 22.6 |
| 1 | Hang Seng Bank | Hong Kong | 0.8 | 1.2 | 1.2 | 4.1 | 1.7 | 6.6 | 2.8 | 2.7 | 0.7 | 0.7 | 22.6 |
| 1 | Bank of China | China | 1.0 | 2.2 | 3.6 | 2.8 | 2.3 | 3.5 | 2.9 | 2.0 | 1.3 | 0.7 | 22.4 |
| 1 | Bank of Beijing | China | 1.1 | 1.5 | 2.5 | 2.7 | 2.3 | 4.4 | 3.6 | 1.8 | 1.5 | 0.9 | 22.3 |
| 1 | Mizuho | Japan | 1.0 | 2.0 | 1.6 | 2.4 | 3.0 | 3.5 | 3.1 | 2.8 | 1.3 | 0.7 | 22.2 |
| 1 | ING Direct | Australia | 0.8 | 1.4 | 0.7 | 3.2 | 0.3 | 5.9 | 4.5 | 3.4 | 1.0 | 1.0 | 22.2 |
| 1 | E.Sun Bank | Taiwan | 1.1 | 1.1 | 1.2 | 3.9 | 2.3 | 4.7 | 3.8 | 2.2 | 1.2 | 0.7 | 22.2 |
| 1 | BDO | Philippines | 1.3 | 2.3 | 2.4 | 4.4 | 3.2 | 3.5 | 1.7 | 1.6 | 1.0 | 0.6 | 22.0 |
| 1 | Maybank | Malaysia | 1.3 | 1.3 | 1.6 | 3.4 | 2.0 | 5.2 | 3.3 | 3.0 | 0.5 | 0.4 | 21.9 |
| 1 | Taishin Bank | Taiwan | 1.0 | 1.1 | 1.2 | 3.0 | 2.1 | 5.1 | 3.6 | 2.5 | 1.5 | 0.6 | 21.8 |
| 1 | SBI | India | 0.9 | 2.2 | 2.8 | 3.4 | 2.1 | 3.5 | 3.1 | 1.8 | 1.3 | 0.4 | 21.6 |
| 1 | Bendigo | Australia | 0.6 | 1.3 | 1.1 | 2.5 | 0.5 | 5.9 | 4.5 | 2.8 | 1.3 | 1.0 | 21.5 |
| 1 | Mandiri | Indonesia | 1.0 | 1.9 | 2.6 | 3.8 | 2.1 | 2.6 | 1.7 | 3.5 | 1.5 | 0.6 | 21.3 |
| 1 | BIDV | Vietnam | 0.9 | 2.4 | 3.7 | 3.0 | 2.4 | 3.1 | 2.8 | 1.5 | 1.0 | 0.4 | 21.2 |
| 1 | BPI | Philippines | 1.1 | 1.6 | 2.8 | 4.5 | 3.0 | 3.3 | 1.6 | 1.6 | 1.0 | 0.7 | 21.2 |
| 1 | CUB | Taiwan | 0.8 | 1.1 | 1.1 | 3.8 | 2.0 | 5.1 | 3.3 | 1.5 | 1.8 | 0.6 | 21.2 |
| 1 | Resona | Japan | 0.6 | 1.8 | 1.6 | 2.6 | 2.8 | 3.2 | 2.9 | 3.0 | 1.3 | 0.6 | 21.0 |
| 1 | Axis Bank | India | 0.5 | 1.5 | 3.3 | 3.8 | 2.0 | 3.5 | 3.1 | 1.8 | 1.0 | 0.4 | 20.9 |
| 1 | HNB | Sri Lanka | 1.1 | 1.3 | 3.6 | 4.1 | 2.0 | 3.7 | 1.6 | 1.5 | 1.3 | 0.6 | 20.9 |
| 1 | Sampath Bank | Sri Lanka | 0.6 | 1.9 | 3.8 | 3.9 | 1.9 | 3.8 | 1.4 | 1.5 | 1.3 | 0.6 | 20.7 |
| 1 | Combank | Sri Lanka | 1.1 | 1.6 | 3.8 | 3.9 | 1.8 | 3.7 | 1.3 | 1.5 | 1.3 | 0.7 | 20.7 |
| 1 | Jibun Bank | Japan | 0.8 | 1.2 | 2.5 | 2.6 | 2.0 | 2.6 | 3.6 | 4.0 | 1.5 | 0.7 | 20.6 |
| 1 | Techcombank | Vietnam | 0.6 | 2.3 | 3.7 | 3.5 | 2.3 | 3.0 | 2.5 | 1.2 | 1.2 | 0.3 | 20.6 |
| 1 | Bank of China | Hong Kong | 0.5 | 1.1 | 0.7 | 3.5 | 1.4 | 6.6 | 2.6 | 2.5 | 0.9 | 0.7 | 20.6 |
| 1 | Rakuten | Japan | 0.8 | 1.6 | 2.5 | 3.0 | 2.2 | 2.7 | 3.5 | 3.7 | 1.5 | 0.7 | 20.6 |
| 1 | Hong Leong Bank | Malaysia | 0.9 | 1.2 | 0.6 | 4.0 | 1.6 | 5.6 | 3.1 | 2.6 | 0.5 | 0.4 | 20.6 |
| 1 | Bangkok Bank | Thailand | 0.5 | 2.1 | 1.2 | 3.1 | 2.1 | 3.6 | 3.8 | 1.8 | 1.8 | 0.4 | 20.5 |
| 1 | Krungthai Bank | Thailand | 0.9 | 1.7 | 1.2 | 3.5 | 2.1 | 3.0 | 3.9 | 1.9 | 1.8 | 0.4 | 20.5 |
| 1 | BaiduriBank | Brunei | 0.8 | 1.5 | 1.4 | 3.3 | 3.7 | 1.9 | 1.6 | 2.9 | 2.6 | 0.7 | 20.4 |
| 1 | BRI | Indonesia | 0.9 | 2.1 | 2.8 | 3.7 | 1.2 | 2.6 | 1.4 | 3.3 | 1.5 | 0.6 | 19.9 |
| 1 | Fubon Bank | Taiwan | 1.0 | 1.0 | 1.1 | 3.1 | 1.1 | 5.0 | 3.5 | 2.3 | 1.2 | 0.6 | 19.9 |
| 1 | EasternBank | Bangladesh | 1.0 | 1.9 | 2.5 | 3.9 | 2.6 | 2.3 | 1.6 | 1.5 | 1.5 | 0.6 | 19.4 |
| 1 | CIMB Niaga | Indonesia | 0.9 | 1.1 | 2.4 | 3.5 | 2.2 | 2.8 | 1.7 | 2.8 | 1.3 | 0.6 | 19.4 |
| 1 | HSBC | Vietnam | 0.5 | 2.0 | 3.0 | 3.0 | 1.6 | 3.4 | 2.5 | 1.4 | 1.3 | 0.6 | 19.3 |
| 1 | ABC | China | 1.0 | 1.8 | 2.3 | 2.9 | 1.7 | 3.1 | 2.7 | 2.0 | 1.1 | 0.7 | 19.3 |
| 1 | China Citic Ban | China | 0.9 | 1.6 | 2.2 | 3.0 | 1.2 | 3.8 | 3.0 | 1.8 | 0.9 | 0.7 | 19.1 |
| 1 | Woori Bank | Korea | 0.9 | 1.8 | 1.9 | 2.6 | 3.2 | 3.5 | 2.1 | 2.0 | 1.3 | 0.6 | 19.1 |
| 1 | Shinsei Bank | Japan | 0.6 | 1.4 | 1.0 | 2.6 | 2.5 | 2.9 | 2.9 | 2.6 | 1.3 | 0.6 | 19.0 |
| 1 | VPBank | Vietnam | 0.9 | 2.0 | 3.3 | 2.9 | 2.4 | 2.5 | 2.8 | 1.3 | 0.5 | 0.4 | 19.0 |
| 1 | BNI | Indonesia | 0.8 | 1.6 | 2.8 | 3.5 | 2.3 | 2.3 | 1.5 | 2.0 | 1.6 | 0.6 | 19.0 |
| 1 | Security Bank | Philippines | 1.3 | 2.0 | 3.0 | 3.4 | 1.5 | 3.4 | 1.3 | 1.2 | 1.0 | 0.7 | 18.8 |
| 1 | Metrobank | Philippines | 1.1 | 1.4 | 2.6 | 3.6 | 2.3 | 3.4 | 1.6 | 1.3 | 0.8 | 0.6 | 18.7 |
| 1 | TPBank | Vietnam | 0.9 | 1.6 | 3.3 | 3.2 | 2.4 | 2.5 | 2.8 | 1.2 | 0.5 | 0.3 | 18.7 |
| 1 | IndusInd Bank | India | 0.8 | 1.2 | 2.9 | 3.4 | 1.3 | 3.1 | 2.9 | 1.4 | 1.2 | 0.4 | 18.7 |
| 1 | NTB | Sri Lanka | 0.6 | 1.8 | 2.6 | 4.1 | 1.4 | 3.5 | 1.5 | 1.0 | 1.3 | 0.6 | 18.4 |
| 1 | OCBC NISP | Indonesia | 0.8 | 1.1 | 3.4 | 3.3 | 1.8 | 2.6 | 1.6 | 1.9 | 1.3 | 0.6 | 18.3 |
| 1 | ACB | Vietnam | 0.9 | 1.6 | 2.8 | 3.3 | 1.9 | 3.4 | 2.5 | 1.1 | 0.4 | 0.4 | 18.3 |
| 1 | Union Bank | Philippines | 0.9 | 1.3 | 2.8 | 4.0 | 1.6 | 3.7 | 1.3 | 1.2 | 0.8 | 0.6 | 18.1 |
| 1 | BOCom | China | 0.8 | 1.6 | 3.2 | 2.7 | 1.2 | 3.1 | 2.5 | 1.1 | 1.1 | 0.7 | 18.1 |
| 1 | Sacombank | Vietnam | 0.5 | 1.9 | 2.5 | 3.1 | 2.2 | 3.0 | 2.5 | 1.2 | 0.9 | 0.3 | 18.1 |
| Rank |
Bank |
Country |
Strategy |
Value of Franchise |
Financial Performance |
Sustainability |
Sales Capability |
Risk Management |
Process and Tech |
Channels |
People Skills |
Ethical Banking |
Total Scores |
| 1 | Emirates NBD | UAE | 1.3 | 1.9 | 1.8 | 3.9 | 2.9 | 4.9 | 3.5 | 3.1 | 1.0 | 0.6 | 24.8 |
| 1 | ADCB | UAE | 1.3 | 1.7 | 1.6 | 3.4 | 2.2 | 4.2 | 3.9 | 3.0 | 1.2 | 0.4 | 22.8 |
| 1 | Nedbank | South Africa | 1.3 | 1.3 | 2.2 | 3.7 | 2.6 | 2.8 | 2.5 | 3.3 | 1.6 | 0.7 | 21.9 |
| 1 | Capitec Bank | South Africa | 0.9 | 1.5 | 2.5 | 5.3 | 1.6 | 2.6 | 2.2 | 3.4 | 1.3 | 0.6 | 21.8 |
| 1 | FNB | South Africa | 0.9 | 1.8 | 3.5 | 3.8 | 1.8 | 2.6 | 2.1 | 3.4 | 1.3 | 0.6 | 21.8 |
| 1 | FirstRand Bank | South Africa | 0.8 | 1.6 | 2.5 | 3.8 | 2.9 | 2.8 | 2.1 | 3.1 | 1.4 | 0.6 | 21.6 |
| 1 | Standard Bank | South Africa | 0.8 | 1.2 | 2.2 | 3.4 | 3.2 | 2.8 | 2.5 | 3.3 | 1.4 | 0.7 | 21.4 |
| 1 | FBN | Nigeria | 1.0 | 1.8 | 1.1 | 4.2 | 2.9 | 3.0 | 3.0 | 1.6 | 1.8 | 0.6 | 21.1 |
| 1 | GuarantyTrust | Nigeria | 0.8 | 1.9 | 1.6 | 4.1 | 2.7 | 3.2 | 3.3 | 1.3 | 1.3 | 0.6 | 20.8 |
| 1 | Al Awwal Bank | Saudi Arabia | 1.3 | 1.3 | 2.0 | 2.5 | 1.9 | 4.2 | 3.0 | 2.5 | 1.2 | 0.6 | 20.5 |
| 1 | Samba | Saudi Arabia | 0.6 | 1.3 | 2.3 | 2.5 | 1.5 | 4.5 | 3.3 | 2.5 | 1.2 | 0.6 | 20.3 |
| 1 | Al Rajhi Bank | Saudi Arabia | 0.9 | 1.7 | 1.6 | 3.0 | 2.2 | 4.1 | 3.1 | 2.1 | 1.0 | 0.4 | 20.1 |
| 1 | CBQ | Qatar | 1.1 | 0.7 | 0.8 | 2.4 | 2.7 | 3.3 | 2.9 | 3.5 | 1.3 | 0.7 | 19.5 |
| 1 | QNB Al Ahli Ban | Egypt | 0.8 | 0.8 | 3.8 | 3.8 | 2.8 | 2.6 | 1.2 | 1.4 | 1.7 | 0.5 | 19.4 |
| 1 | Ahli United Ban | Bahrain | 1.0 | 1.4 | 2.4 | 3.4 | 1.4 | 4.4 | 1.6 | 1.8 | 1.2 | 0.6 | 19.3 |
| 1 | Diamond Bank | Nigeria | 0.6 | 1.7 | 2.2 | 3.1 | 2.5 | 2.8 | 3.1 | 1.2 | 1.3 | 0.6 | 19.1 |
| 1 | ABSA | South Africa | 0.9 | 1.4 | 1.0 | 3.9 | 1.7 | 2.8 | 2.0 | 3.3 | 1.5 | 0.6 | 19.0 |
| 1 | Zenith Bank | Nigeria | 0.5 | 1.3 | 2.3 | 3.1 | 2.3 | 2.9 | 3.0 | 1.2 | 1.6 | 0.6 | 18.7 |
| 1 | Al Ahli Bank | Kuwait | 1.1 | 1.2 | 1.6 | 3.4 | 1.1 | 3.9 | 2.8 | 1.7 | 1.2 | 0.7 | 18.6 |
| 1 | QNB | Qatar | 0.9 | 0.9 | 1.1 | 2.0 | 2.7 | 3.1 | 3.0 | 3.2 | 1.0 | 0.6 | 18.5 |
| 1 | Barclays Bank | Zambia | 1.0 | 1.3 | 2.8 | 2.7 | 2.7 | 2.8 | 1.7 | 1.4 | 1.2 | 0.6 | 18.2 |
| 1 | Commercial Bank | Kuwait | 0.8 | 1.3 | 1.2 | 3.8 | 1.3 | 4.7 | 2.0 | 2.1 | 0.5 | 0.7 | 18.2 |
| 1 | Blom Bank | Lebanon | 1.0 | 0.8 | 2.0 | 3.4 | 2.3 | 3.0 | 1.6 | 2.0 | 1.3 | 0.6 | 18.1 |
Saturday, 20 April 2024